Organization administrator (O.A.)
Team Leaders
Service Hero Basic, Experience with team leader function, experience with operating software products such as CRM or ticketing suites
Classroom
Subjects covered:
- Setting up agent-groups
- Managing agent-groups
- The working of services
- Setting up service-releases
- The working of the Supplier
- The working of the Consumer
- Managing services (enabling for organizations, backup, etc. )
- Interacting with the other rolls operating the Highway (GA, SD, LU, RA)
Hands on:
- Installing the agent-group
- How to manage agent-groups
- How to deliver service to groups