TrainingPushing knowledge forward!
Proper training is a vital ingredient of a successful Service Highway implementation. As personal skills improve, so will the benefits of the Service Highway.
The Service Highway offers a standardized method for managing Service Assurance based on acting within specific roles. To gain optimal benefits, operational staff needs to obtain the proper knowledge and skills to operate the various modules and fulfill the roles when using them. Also staff members need to understand the purpose, functions and capabilities of the implemented application.
Besides knowledge of operating the modules it is vital to understand the philosophy behind the Service Highway as a whole.
Schematic overview of roles: