Instead of centralizing technical solutions into 1 system,
Service Highway technology partners
ServiceHighway has its own core specialists (architects, trouble ticketing, process management, etc.) but also works with highly regarded partners to offer specialists in other fields of expertise, such as consulting, training, program management and so forth. This strategy enables us to stay completely focused on our core business and competences; service assurance. In order to offer the best specialists in various fields we work with partners who excel in their field of competence.
PastAs this image displays, the process of service assurance soon becomes complex when multiple components need to be connected. The number of connections grows exponentionally with the number of components. clearly, some kind of integration layer is required to simplify the architecture.
Conventional service assurance products centralize access to solutions, thereby simplifying architecture. This is a big step in the right direction.
PresentThere are a few drawbacks though: the solution creating organizations have no control over the usage of their tools. Very often, this type of solution is completely handled by a technical department with no or little knowledge about the business' requirements. Moreover, every product innovation has an impact on the assurance product, since the integration is developed there. This puts a huge workload on the integration layer. The red triangle symbolizes this problem.
FutureThe Service Highway solution solves this last problem by inverting the model. Solution creating organizations push their solutions into Service Highway. They directly become available to the problem solving organizations. Service Highway keeps system engineers in control of their tools.
Service Highway gives organizations what they need: not technical interfaces, but real, easy to use, functionalities.